Refund Policy

If an ebook fails to generate, you are not charged a credit for it. A credit is only spent when you approve an ebook’s plan, and you can regenerate freely within our fair-use limits at no extra cost. This means most issues are resolved without needing a refund at all — just try again or contact us.

• You can cancel your subscription at any time from your account or billing portal. Cancellation stops future renewals.
• After you cancel, you keep access and any remaining allowance until the end of the current billing period. We do not provide prorated refunds for the unused portion of a period or for unused monthly allowance, which does not roll over.
• If you were charged in error, or a renewal occurred that you believe was a genuine mistake, contact us — we review these case by case and aim to be fair.

• A one-time pack grants one ebook credit that never expires.
• If you have not used the pack credit (no ebook plan approved against it), you may request a full refund within 14 days of purchase.
• Once the credit has been used to generate an ebook, the pack is considered delivered and consumed, and is generally non-refundable.

If you are a consumer in the EEA or UK, you normally have a 14-day right to withdraw from a purchase of digital services. By starting to generate an ebook (approving a plan and spending a credit), you request immediate performance and acknowledge that you lose this right of withdrawal for the portion that has been performed. Where a credit remains unused, the withdrawal right still applies as described above. This policy does not affect your mandatory statutory rights.

Email support@erudizio.com from the address on your account, with your order or payment reference and a brief description of the issue. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe; the time to appear depends on your bank or card issuer.

Beyond the cases above, we handle refund requests reasonably and in good faith. If something went wrong on our side, we will make it right. If you have refined a book far beyond normal fair use, we may reach out about it rather than simply cutting you off. Questions? Contact support@erudizio.com.